FAQs

Q?

I have a request from one of your chiropractors to do an X-ray. I have just completed it. What do I do next?

A.

X-rays are done at any branch of the CMA laboratories in Ottawa. They do not require an appointment. Time slots are available on a first come, first served basis. Once you completed your X-ray session, give us a call or email us. Your chiropractor will be able to access the images on a server from our clinic, write a report and communicate the findings with you and your family doctor. We do not communicate diagnoses over the phone. If you want to speak to your chiropractic about your X-ray results, please schedule an appointment.

Q?

How is physiotherapy care financially covered in Canada?

A.

It depends on the provinces. In Ontario, physiotherapy care can be claimed under personal or group health insurance, in a package that is separate or combined with other care such as chiropractic care. It is your responsibility to inquire about that with your insurance company before financing your treatments. The government is investing in physiotherapy, giving 90,000 more seniors and eligible patients access to publicly funded clinic-based services in more communities across the province. The publicly funded clinics is divided in areas of the province represented by Local Health Integration Networks (LHINs). If you are financially restricted and you still need physiotherapy care, we will follow-up with your family doctor to see if you can be eligible for a referral to one of the OHIP-funded clinics to resume physiotherapy care. Due to high demand for OHIP-funded physiotherapy care, keep in mind that your name will be on a waiting list.

To view the OHIP-funded physiotherapy clinics, visit the website here.

Q?

What is physiotherapy?

A.

Physiotherapy is anchored in movement sciences and aims to enhance or restore function of multiple body systems. The profession is committed to health, lifestyle and quality of life. This holistic and manual approach incorporates a broad range of physical and physiological therapeutic interventions and aids.

Q?

What is Graston Technique ®?

A.

Graston Technique® is an evidence-based form of instrument-assisted soft tissue mobilization that enables clinicians to effectively address scar tissue and fascial restrictions through comprehensive training, resulting in improved patient outcomes. The technique uses specially-designed stainless steel instruments, along with appropriate therapeutic exercise, to specifically detect and effectively treat areas exhibiting soft tissue fibrosis or chronic inflammation. The instruments also are used diagnostically to follow the kinetic chain, to locate and treat the cause of the symptom as well as the specific area of pain. While it is used heavily for athletic population, it can be used for any condition that cause muscles, tendons and ligaments to become tight, scarred and restricted. It can also be used to relieve trigger points and referred muscular pain.

Q?

I noticed there is a new technology called “Spinal Decompression” coming soon to your clinic. Tell me more about it.

A.

We're always very excited to bring new advanced medical technology to our clinic. We will announce the arrival of "Spinal Decompression" through Facebook, website and email when it is finally installed within our facility. A lot of family doctors choose specific clinics to refer their patients for Nonsurgical Spinal Decompression. It is a type of motorized traction that may help relieve back pain, neck pain, sciatica, spinal stenosis and cervical radiculopathy. Spinal decompression works by stretching the spine. Subsequently, this modifies the force and position of the spine, taking pressure off the spinal disks, which are gel-like cushions between the bones in your spine. As a result, bulging or herniated disks may retract, taking pressure off nerves and other structures in your spine. In turn, this retraction helps promote movement of water, oxygen, and nutrient-rich fluids into the disks so they can heal.

The model of decompression bed we are using is Triton DTS®. Visit their company's website to learn more about it.

Q?

What is Shockwave Therapy?

A.

We are one of the few clinics in Ottawa who do Shockwave Therapy which is a therapeutic device designed to increase the growth of new blood vessels, break down scar tissue and calcification. The added circulation will promote tissue healing in the injured site. Shockwave Therapy sends high-pressure sound waves into the tissues in pulses. Conditions such as calcification of Achilles tendon, rotator cuff injuries, Tennis elbow, Golfer's elbow, plantar fasciitis, heel spurs, and chronic myofascial pain syndrome can be successfully treated via Shockwave Therapy. Only chiropractors at Kent Chiro-Med Wellness Clinic can perform this treatment. Shockwave Therapy may be claimed under your chiropractic insurance.

Q?

Custom-Made Orthotics Coverage

A.

We perform computerized gait analysis for feet, lower extremities, hips, and low back complaints. Orthotic Group is our manufacturing company. All orthotics can be claimed up to a certain amount per policy year through your insurance company. Please call your private health insurance company to know exactly the type of gait analysis they need, the amount that they will cover from the entire fee, the type of orthotic they prefer, and whether they need a medical prescription or not. We are NOT responsible for any payment not reimbursed by your insurance company.

Q?

How is chiropractic care financially covered in Canada?

A.

Our fees are non-negotiable. Chiropractic services can be paid through the use of your private personal/group health insurance. Private insurance companies such as Sunlife, Manulife, BlueCross, Great West, and so many more cover chiropractic. It's your responsibility to determine how much is covered for chiropractic care by contacting your insurance company directly. We do not do direct insurance billing.

X-rays are paid through the use of OHIP and are done at any branch of the CMA laboratory. You need a chiropractor or medical doctor's X-ray request form to be eligible for the coverage.

Q?

What is chiropractic?

A.

Chiropractic is primarily used as a pain relief alternative for muscles, joints, bones, and connective tissue, such as cartilage, ligaments, and tendons. It is used in conjunction with conventional medical treatment.

Q?

What is a chiropractic spinal manipulation?

A.

A Chiropractic Spinal Manipulation (also known as Chiropractic Adjustment) is a highly skilled and precise movement usually applied by hand to a joint of the body. An adjustment loosens the joint to restore proper movement and optimize function. When a joint is adjusted, a gas bubble escapes causing the popping noise you may have heard about. Chiropractic adjustment techniques have been researched extensively. Complications are rare and side-effects, such as temporary soreness, are usually minor. Your chiropractor is well-trained to determine if your problem will respond well to chiropractic care or if you require referral to another health care provider.

Q?

When should I see a chiropractor?

A.

There are many reasons to seek chiropractic care: work injuries, car accidents, sports injuries, household chores strain, even the stress of daily living can cause painful joint and spinal problems. Even if you do not have painful symptoms, chiropractic care can help you maintain a healthy spine and joint function. We have created a list of extensive medical conditions that are known to respond well with chiropractic care. Take a look by clicking here.

Q?

Should I book an initial chiropractic visit or a physiotherapist visit first as a new patient?

A.

We developed over many years a protocol that worked best for all new patients. We found that when new patients book first with chiropractic care, they will notice that the pain decreases so much faster, and mobility is restored gradually. Furthermore, the treatments are heavily based on passive care in the initial phase. It is not pleasant to do exercises or rehabilitation when one is in pain. We recommend therefore you book an appointment with one of our chiropractors first. When you pain is subsided, then your case will be managed by a physiotherapist.

Q?

I am scared about cervical adjustments. Is it safe for me?

A.

There are many risk factors for stroke including blood clotting problems, hypertension, smoking, high cholesterol, birth control pills, heart problems and trauma such as blows to the head from car accidents, sports injuries or falls. Some strokes happen spontaneously with no obvious cause during activities of daily living such as backing up a car. A patient’s health history and activities have to be examined very carefully in order to determine the most probable cause of a stroke.

An extensive commentary on chiropractic care, published in the February 2002 issue of the Annals of Internal Medicine, which is the journal of the American College of Physicians, reviewed more than 160 reports and studies on chiropractic. It states the following with regard to the safety of neck adjustment: "The apparent rarity of these accidental events has made it difficult to assess the magnitude of the complication risk. No serious complication has been noted in more than 73 controlled clinical trials or in any prospectively evaluated case series to date."

Neck adjustment, particularly of the top two vertebrae of the spine, has on rare occasions been associated with stroke and stroke-like symptoms. This risk is considerably lower than those serious adverse events associated with many common health treatments such as long-term use of non-prescription pain relievers or birth control pills. While estimates vary, a range of one to two events per million neck adjustments is the ratio generally accepted by the research community.

Q?

I had a negative experience with another chiropractor before. What makes your chiropractic services unique?

A.

We're sorry you had a negative experience with a chiropractor elsewhere. Be reassured that our chiropractors at Kent Chiro-Med Wellness Clinic are trained to be excellent at two things: quality of care and customer service. We receive lots of positive acclamation from many new patients who have been before to another chiropractic facility and were disappointed by their services. Our mission is to restore confidence in the patients who did not had a good experience with chiropractic before.

We do not perform X-rays for every new patients, nor do we take full spine radiography. We understand the negative impact of radiation on the body. We rely heavily on diagnostic skills, experience and refined clinical judgments. All chiropractors and physiotherapists are required to take part in continuing education every year to stay up-to-date with the medical research and new treatment strategies.

We also do not follow procedures of a monotone/standardized treatment plan that is based on adjustments only and that is limited to 5 minutes, misleading patients to the need of lifetime of adjustments. Our approach relies on specific treatment plans that are unique to the individual and his/her case (frequency and total number of visits determined clearly; ie. twice a week for 8 visits for example). After completion of the treatment plan, we conduct a re-evaluation to assess for progress or deterioration of the condition. We also rely heavily on teamwork with medical doctors, physiotherapists, occupational therapists, lawyers, massage therapists, nutritionists, and fitness trainers.

Q?

Does chiropractic care require a referral from an MD?

A.

No. Chiropractors are legislated as primary care professionals in every province in Canada. This means that patients can consult them directly. However, chiropractors often work closely with medical doctors, many of whom refer to chiropractors when they believe chiropractic treatment will help alleviate a patient’s condition. Similarly, chiropractors frequently refer to medical doctors when necessary.