New Chapter!

“It takes a team to build a dream.”

That’s what the Kent Chiro-Med Wellness Clinic team believes in. We are fortunate to have a great team of knowledgeable, passionate and caring health care providers on board, working closely with hard-working and pleasant administrative staff, for the ultimate goal of creating a unique and pleasant experience for all of our new and regular patients. Every single member of our clinic plays an important role in shaping our day-to-day activities.

There’s me, Donna, the office manager, (also known as “busy Queen Bee”). I organize pretty much everything from A to Z for the clinicians and patients. I also act as a liaison for our medical team, patients, insurance companies, lawyers, and other health care providers. My humble contribution to the clinic is key in ensuring that there is a smooth and pleasant flow to the schedule of the day.

We also have incredible administrative assistants, Mahshid and Melad, who work closely together to ensure that long-term goals for patients are met such as scheduling check-up appointments for patients who haven’t been assessed by their chiropractors or physiotherapist in a long time. They also ensure that progress reports are completed by our medical team so that family doctors are aware of their patients’ progress in our facility.

Then, we have our medical team. Dr. Maryam Hassanzadeh, chiropractor and clinical director, who works so hard every day to meet the needs of staff and patients’ in terms of office and treatment supplies, marketing efforts, networking with other health care providers, and ensuring that Dr. Raphael and Ghaith Dhaidan’s professional success is fulfilled. She is the brain of our clinic and our true visionary. All of us can attest to her admirable sense of professionalism, hard work, positive attitude, and refusal to accept failure. She considers us all as her second family. Dr. Maryam played a huge role in improving the dream of Kent Chiro-Med Wellness Clinic. Without her, the dream to relocate to a bigger facility wouldn’t be even possible!

We also are proud to have Dr. Ramy Raphael, associate chiropractor, who has been working with us for quite a while now. He is multi-talented, resourceful, a true artist. Other than his impeccable patient care and charming personality, he worked so hard to develop our new mobile-friendly website. I have observed him working with difficult web codes (enough to make one dizzy) and staying late in clinic to finish the project with excellence and perfection. Dr. Raphael is also in charge of the aesthetic of the clinic, transforming it into a living work of art. He genuinely cares for his patients, going above and beyond his duties to make sure they are always happy and comfortable.

Ghaith Dhaidan, our physiotherapist, is our most recent addition. He is a young clinician full of energy, positive attitude and sincere appreciation to everyone in clinic. He is easily approachable, and because of that, patients love him so much. His relaxed attitude and constant reassurance allowed them to be transformed from vulnerable patients to engaging/powerful individuals. From the minute he joined us, Ghaith was always looking to please. He always make us laugh during lunch breaks.

As you can see, we’re not only professional co-workers, but we are all best friends. In fact, we all celebrated Nowruz (Persian New Year) together after our shift few days ago. We shared good times and incredible food (shout out to Dr. Raphael’s Fesenjoon and Dr. Maryam’s desserts which blew our minds away!).

Frequently, after finishing their treatments, we have lots of patients complimenting us on how they felt “just right at home”. They ask me always: “Donna, what’s the secret?” I simply smile and look at them. I say “It’s all there behind you. Just pure love.” And they would turn around. They would see Dr. Raphael walking by the waiting room, smiling from all his heart as he is shaking the hands of every single patient. He would pass by Ghaith who would provide him with a progress report of one of their mutual patient, giving him a thumb up that the treatment is finally working! Then you see Dr. Maryam, looking all happy to see her team working in synchronization. She welcomes her next patient to her treatment room, asking her how was her grandchild’s birthday ceremony, before closing the door behind them.

In the end, that’s what Kent Chiro-Med Wellness Clinic is all about! Not only it is a place to get better and to heal, but it is also a place of love, respect, happiness, teamwork and dedication. We all consider you as part of our second family! May this new website find you well!

Donna xox