Patient Support Specialist
My name is Hasti Rafijamal. I have been working and studying in the business world since 2014. Before that, I was studying and working as an English teacher for kids between ages 3-7. I am certified by the Advertising and communication school as a Marketing communication strategist and worked as a Marketing and Strategy associate in one of the best Marketing and advertising agencies in Iran focusing on designing advertising campaigns and customer targeting for brands. Later, some of the talented product designers and I established a creative communication agency. Deciding to move to Canada and pursue my professional life at a new level, I started school in 2019 and graduated from George Brown College in International Business Administration in 2022. During these years, I also became a life and health coach. Practicing life and health coach taught me a lot about myself and how to connect to others.
My passion in life is self-development and assisting others and businesses in their growth. I love holding space for people to share their inner world with me and inviting them to see themselves and their life more clearly by asking the right questions at the right time. My experience in marketing research and identifying customer segments, needs, and behaviors alongside my health and life coach practices have equipped me with skills to guide individuals and businesses to discover their true self and their desires and goals as well as supporting them in their journey to live their desired life.
My role in the clinic is identifying the client’s and practitioners’ needs and being present to assist everyone and specifically our clients in finding the best and fastest solution to their needs to be met fully and constructively. I ensure that all the paperwork is correct and submitted on time so that the care given by the practitioners is not interrupted for our patients. I also work at the front reception desk, booking patients, ensuring that their follow-up appointments are scheduled, and making sure to keep everyone on track for their healing journey.
The experience of working in Kent Chiro-Med Wellness is profound because I get to know and be with diverse individuals on their healing journey to return to their ultimate physical health and ultimately become their empowered version of themselves to strive for creating their desired life.
To me, life has different aspects and sections. Alongside working at Kent Chiro-Med Wellness that I enjoy, I have my own hobbies and fun in life. I spend my leisure time reading books, dancing, participating in book clubs, retreats, and sacred shamanism journeys, practicing life/health coach and building muscles, and spending fun and authentic weekends with true friends.